Privacy Policy

Effective Date: January 1, 2025

This Privacy Policy explains how Global Data Store LLC ("Company", "we", "us", or "our") collects, uses, and protects your information when you use OntoBoom ("Service").

1. Information We Collect

Account Information

When you create an account, we collect:

• Name
• Email address
• Password (stored in hashed form)
• Country and US state (if applicable)

Usage Information

We automatically collect information about your use of the Service:

• AI feature usage (request counts, not content)
• Plan and subscription status
• Feature usage patterns
• Error logs and diagnostic data

User Content

We store the ontology models and related content you create using the Service. This content is necessary to provide the Service and is processed only for that purpose.

Support Communications

When you contact support, we collect the information you provide, including your name, email address, and message content.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and manage your account
• Send transactional emails (verification, password reset, support responses)
• Monitor and enforce usage limits and quotas
• Detect, prevent, and address security issues and abuse
• Comply with legal obligations

3. Email Communications

We send the following types of emails:

• Account emails: Email verification, password reset (required)
• Support emails: Responses to your support requests
• Service updates: Important changes to the Service or Terms

We do not send marketing emails unless you explicitly opt in. You cannot unsubscribe from transactional emails as they are necessary for account security.

4. Information Sharing

We do not sell your personal information. We may share your information with:

Service Providers

• Hosting: Cloud infrastructure providers for data storage and processing
• Email: Transactional email service for verification and notifications
• Payments: Payment processors for subscription billing (Pro/Teams plans)
• AI providers: Language model providers to power AI features (prompts only, not stored)

Legal Requirements

We may disclose your information if required by law, legal process, or government request, or to protect the rights, property, or safety of our users or others.

5. Data Retention

We retain your account information and User Content for as long as your account is active. Upon account deletion:

• Your User Content is deleted within 30 days
• Account information may be retained for legal compliance purposes
• Anonymized usage data may be retained for analytics

6. Data Security

We implement appropriate security measures to protect your information:

• Passwords are hashed using industry-standard algorithms (Argon2id)
• All data is encrypted in transit (TLS/HTTPS)
• Access to user data is restricted to authorized personnel
• Regular security assessments and monitoring

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your data.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and data
• Export your ontology models and data
• Object to certain processing activities

To exercise these rights, please contact us at privacy@globaldatastore.com.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.

9. Children's Privacy

The Service is not intended for users under 18 years of age. We do not knowingly collect information from children. If we become aware that we have collected personal information from a child, we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the Service and updating the effective date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

11. Contact Us

For questions about this Privacy Policy or our privacy practices, please contact us:

• Email: privacy@globaldatastore.com
• Company: Global Data Store LLC